Customer Feedback

We've introduced an easy way for you to let us know what you think about the quality of service you receive from us. We're inviting you to select one of three faces (ranging from smiley to sad) and to answer a few questions to feedback how you rate us. You can also choose to leave other comments about your experience, together with suggestions on how we can improve our services.
This method of feeding back satisfaction is available in three different ways:

Click:

If you are using our website you can rate the usefulness of the information on all of our pages.  This will help us to discover what works and what doesn’t, and what needs to be improved.  

To give feedback on a web page, simply click on the appropriate face.  A pop-up box will appear in which you can enter your reasons for that rating and you will also have the option of leaving a more detailed comment with your contact details.  This information will help us to identify what is in need of improvement. We will look at every comment we receive and try to make changes as soon as we can.

Work is now being done on adding the smiley faces to our online forms so you will shortly be able to provide feedback on these as well.

Please note that you will need JavaScript enabled on your browser for this to work.  Most browsers will have this setup by default.  For more information on enabling JavaScript please view the Google support page on Javascript (external link).

Call:

If you phone our contact centre you can opt to take part in a short automated telephone survey to rate the call.

Come in:

If you visit our customer service centres you can use a touch screen kiosk to rate your visit.

Comments, Compliments or Complaints

Alternatively you can use our comment, compliment or complaint procedure.  Please view our Comments, Compliments or Complaints page for more details on how to do this.

Page last reviewed 20 January 2012