Baths, basins and sinks

To report a repair:

Trying to clear blocked baths, basins and sinks. See Clearing a blocked waste.
Repairing leaks from your washing machine or dishwasher, including the pipework.
Replacing plugs and chains.
Replacing wall tiles around baths, basins and sinks.

A blocked waste is not an emergency. You must try to clear any blockages yourself before you call us. See Clearing a blocked waste.
We will charge you for clearing blockages caused by items such as toys, hair, cooking oil, tea leaves and food waste.
If you, a member of your family or a visitor cause damage and we have to repair it, you will have to pay for the cost of the repair.
Do not use a bath, basin, sink or shower if the wastepipe is blocked; wait until it has been cleared.
If you notice that a bath panel is cracked or damaged, you should contact us immediately. Some bath panels were made with materials containing asbestos. See Health and safety.

What is the problem, for example: bathroom fittings loose or broken; wastepipe leaking or blocked?
If a bath panel, is it the side or the end? What colour is it? See Advice above.
If a basin, what is it made of: plastic or china? What colour is it? Is the basin on wall brackets or on a pedestal?
If a shower, what type is it: electric, or bath and shower mixer tap? What make is it? Does the head need cleaning? See Descaling a shower head.
If a tap, where is it: bath, basin or sink? Is it a hot or cold tap? What type is it? Is the tap dripping, stuck on or off, or has the top come off?
If a wastepipe is leaking, which waste is it: bath, sink or shower? Is the leak coming from a joint, or is the pipe cracked? Can you contain the leak?
If a wastepipe is blocked, which waste is it: bath, sink or shower? Are any other fittings blocked? What is causing the blockage? If you are in a flat, are other flats affected? Have you tried to clear it yourself? See Your responsibilities above. See Your responsibilities above.