Door locks
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
Your responsibilities
- Replacing keys or locks when keys are lost or you get locked out.
- Getting in if you get locked out.
- Repairing latches, handles, catches and locks on internal doors and cupboards.
- Repairing or replacing any additional locks you have had fitted.
Advice
- If you, a member of your family or a visitor cause damage and we have to repair it, you will have to pay for the cost of the repair.
- If a problem has been caused by criminal action, you should report it to the police and get a crime report number (not an incident number), otherwise we will charge you for the cost of the repair.
- You may be able to claim on your home contents insurance to cover the cost of replacing lost or stolen keys.
- If we gain entry into your home for you when you are locked out, we will charge you for the cost of sending someone out.
- We strongly advise you to take action to keep your home safe and secure. See Door entry systems.
We need to know
- What is the problem, for example: lock stiff, broken or not fitting properly into the keep; handle broken; entryphone or door closer not working?
- What type of lock is it: mortice lock, cylinder mortice, cylinder rim nightlatch, rim lock or multi-point lock?
- Can you still open and close the door?
- If a door closer, which door is it? Is it a communal door? What type of closer is it: Perko or overhead?
- If an entryphone, which block is affected? Where is the problem: in your flat or at the main entrance door? Are your neighbours affected? Have you switched it off by mistake?
