Doors and frames
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
Your responsibilities
- Repairing and replacing internal doors and architraves, including adjusting doors when new carpets are fitted.
- Replacing broken or cracked glass unless you can provide us with a police crime report number. See Advice below.
Advice
- If you, a member of your family or a visitor cause damage and we have to repair it, you will have to pay for the cost of the repair.
- If a problem has been caused by criminal action, you should report it to the police and get a crime report number (not an incident number), otherwise we will charge you for the cost of the repair.
- You may be able to claim on your household insurance to cover the cost of replacing glass which is broken or cracked by accident.
- If the problem is with the lock or the handle, see Door locks.
We need to know
- What is the problem, for example: glass broken or cracked; beading missing around glass; door panel broken; damage around lock; frame split; door sticking, not closing properly or damaged; draughts or rain coming in?
- Which door is it: front, back or side?
- Is it a communal door?
- Can you still open and close the door?
- What is the door made of: wood, metal or plastic?
- If a draught is coming in, where is it coming through: between the frame and the wall or between the door and the frame?
- If rain is coming underneath the door, is a weatherboard fitted to the door? Is a water bar fitted to the threshold?
- If glass is broken or cracked, what type of glass is it: clear, wired, obscured, laminated or toughened? What size pane is it (approximately)? Is it double glazed? What is the door made of: wood, metal or plastic?
