Pipes and taps

To report a repair:

Taking steps to prevent water in pipes and tanks from freezing. See Frozen or burst pipes.
Turning off your water supply at the stoptap if a water pipe has burst.

Make sure you know where your mains stoptap is and check that it turns easily.
If water is leaking onto electrical fittings, turn off the electricity supply at the consumer unit. See Resetting a trip switch.
If you think a pipe has burst, turn off the water at the stoptap, turn off the water heater and turn on all taps to drain the system. See Frozen or burst pipes.
Your pipes may be noisy when heating comes on or goes off. This is due to normal expansion and contraction of the pipes.

What is the problem, eg: water leaking; overflow running; tap dripping, broken or loose; no water supply or low water pressure; noisy pipes when you turn on the cold taps; pipe frozen?
If water is leaking, where is it coming from: a hole in the roof, the flat above, the hot water cylinder, the cold water storage tank, pipes or a radiator? Is it cold or hot water? Do you think a pipe has burst? Are electrical fittings getting wet? See Advice above.
If an overflow is running, where is the flow coming from: toilet, water tank or boiler? How fast is it flowing: dripping, running or gushing?
If a tap, where is it: bath, basin or sink? Is it a hot or cold tap? What type is it?
If there is no water supply or the water pressure is low, are other properties in the area affected? If so, ring your water company (see Contacting us for the number).
Is there water flowing from the hot taps? If not, turn off the water heater.
Is the stoptap jammed? Are you getting cold water in the kitchen?
If a pipe is frozen, is it inside or outside? Have pipes split or separated at a joint? If inside, have you tried to thaw the pipe yourself? See Frozen or burst pipes.