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Roofs and chimneys
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
Your responsibilities
- Getting chimneys (for wood or coal fires) swept at least once a year.
- Repair and maintain TV aerials if you live in a house, bungalow or a flat where we have not fitted a shared aerial.
Advice
- If water is leaking through the roof onto electrical fittings, turn off the electricity supply at the consumer unit. See Resetting a trip switch.
- If the problem is with a chimney stack that is shared with a next door property, you should give us the address of the other property.
- We may need to put up scaffolding for certain roof repairs.
- In bad weather conditions our operational staff cannot work at height, for example on ladders, on scaffolding or on the roof.
- Please be aware that some types of roofing may be made with materials containing asbestos. These are not dangerous if they are sealed, in good condition and are left undisturbed. Contact us if you have any concerns and read our leaflet on asbestos.
‘Asbestos - Preventing a Health Hazard in Your Home’
We need to know
- What is the problem, eg: roof leaking; roof tiles or slates loose or broken; flat or corrugated roof damaged; chimney stack or pot loose, broken or crumbling; smoke or fumes coming into a room?
- If a roof is leaking, where is the water coming through? Do you think it is coming from a tank in the attic, or do you think that the roof is leaking when it rains? How many storeys high is the building? Are electrical fittings getting wet? See Advice above.
- If roof tiles or slates are loose or broken, what type are they? How many tiles or slates are affected (approximately)? Are any likely to fall? Where on the roof is the problem? How high is the building? Is it more than two storeys high?
- If a flat or corrugated roof, where is it: house, garage or outhouse? If your garage is separate from your home, you need to give us both your home and garage addresses.
- If smoke or fumes are coming into a room, what type of fire do you have: gas or solid fuel (wood or coal)?
- If gas, is there a smell of gas? See Heating and hot water. If you use a wood or coal fire, has the chimney been swept recently? See Your responsibilities above.
