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• Types of repairs
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Toilets

To report a repair:

• Check Your responsibilities below.
• Check We need to know below.
• Look at the drawings. Click on the pictures on the side of the page.
• Check Advice below.

Your responsibilities

• Replacing toilet seats.
• Trying to clear blocked toilets. See Clearing a blocked waste.

Advice

• A blocked toilet is not an emergency unless you have no other toilet you can use. You must try to clear any blockages yourself before you call us. See Clearing a blocked waste.
• If the blockage is caused by items such as nappies, toilet fresheners, baby wipes or medical products, we will charge you for clearing it.

We need to know

• What is the problem, eg: toilet blocked; overflow running; toilet or cistern leaking; pan or cistern loose, cracked or broken; toilet not flushing; flush handle or chain broken?
• If a toilet is blocked, do you know what has caused the blockage? Is the basin or bath waste also blocked? Is it your only toilet? See Advice above.
• If an overflow is running, how fast is it flowing: dripping, running or gushing?
• If a toilet or cistern is leaking, is the toilet pan or cistern cracked? Is the leak coming from a pipe joint or a crack in a pipe? If so, which joint or pipe is leaking? If the soil pipe, which direction does it go in: down into the floor, straight back or to the right or left?
• If a toilet pan is loose, cracked or broken, how did this happen? In what direction does the soil pipe go: down into the floor, straight back or to the right or left? What type of floor is it on: concrete or wooden?
• If a cistern is loose or cracked, how did this happen? Is the problem just with the lid? What type of cistern is it: high level, low level or close-coupled?
• If a toilet is not flushing, is the flush handle or chain broken? Is the cistern filling up properly?
• If a flush handle or chain is broken, what type is it: lever handle or chain?